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AI Voice Agents

Never miss a call again. AI answers, qualifies, and routes callers to the right place.

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  • Service03
  • LocationBrighton & Hove
  • Response≤ 1 biz day

What is AI Voice Agents?

What is AI Voice Agents?

AI Voice Agents are AI-powered phone answering systems that handle inbound calls, qualify callers, and route them to the right person. They help local businesses avoid missed calls during busy periods, lunch breaks, and after hours.

A voice agent can answer common questions, take messages, collect caller details, book appointments, and transfer urgent calls. It works best when the call flow is designed around your real customer conversations.

Cloud Hak builds voice agents that can connect to CRM and Automation systems, so call notes, outcomes, and follow-up tasks are captured instead of being lost in voicemail.

How it works

A clear process from first call to live system.

You get a practical plan, visible progress, and implementation that is built around how your business actually works.

  1. 01_flow

    Call flow design

    We map the common call reasons, routing rules, handoffs, and information the AI should collect.

    Cloud Hak
  2. 02_setup

    Voice AI setup and training

    We configure the voice agent, scripts, knowledge, phone routing, and integrations.

    Cloud Hak
  3. 03_test

    Real scenario testing

    We test realistic calls, edge cases, and handoff moments before launch.

    Cloud Hak
  4. 04_optimise

    Go live and optimise

    We monitor call outcomes and refine prompts, routing, and reporting over time.

    Cloud Hak

What you get

The deliverables are specific, useful, and ready to use.

  • included

    deliverable

    ✓ Custom AI voice agent

    A practical part of the AI Voice Agents setup, configured for your business instead of left as a generic task.

  • included

    deliverable

    ✓ Inbound call handling

    A practical part of the AI Voice Agents setup, configured for your business instead of left as a generic task.

  • included

    deliverable

    ✓ Call routing and transfers

    A practical part of the AI Voice Agents setup, configured for your business instead of left as a generic task.

  • included

    deliverable

    ✓ CRM integration

    A practical part of the AI Voice Agents setup, configured for your business instead of left as a generic task.

  • included

    deliverable

    ✓ Voicemail transcription

    A practical part of the AI Voice Agents setup, configured for your business instead of left as a generic task.

  • included

    deliverable

    ✓ Call analytics dashboard

    A practical part of the AI Voice Agents setup, configured for your business instead of left as a generic task.

Who is this for?

This service is best for businesses that need measurable improvement, not more digital clutter.

  • 01 —

    Businesses missing calls during busy periods

    Cloud Hak keeps the setup plain-English, practical, and focused on calls, bookings, leads, or saved admin time.

  • 02 —

    Businesses that want after-hours call handling

    Cloud Hak keeps the setup plain-English, practical, and focused on calls, bookings, leads, or saved admin time.

  • 03 —

    Clinics and service businesses with high call volume

    Cloud Hak keeps the setup plain-English, practical, and focused on calls, bookings, leads, or saved admin time.

  • 04 —

    Teams that need better call notes and follow-up

    Cloud Hak keeps the setup plain-English, practical, and focused on calls, bookings, leads, or saved admin time.

FAQ

Common questions about AI Voice Agents

Does it sound like a robot?

Modern AI voices are natural and conversational when the call flow is designed properly. We test tone, pacing, and handoff points so callers understand they are being helped quickly.

Can it transfer calls to me?

Yes, an AI voice agent can transfer calls when a human should take over. We can route by service type, urgency, location, or caller answers.

What happens if the caller gets frustrated?

We design graceful handoffs for frustration, confusion, or urgent situations. The AI can apologise, stop the automation, and route the caller to a person or voicemail.

Does it work with my existing phone number?

Yes, we can usually forward your existing number into the AI voice agent. This lets you keep the number customers already know.

How much does it cost?

AI voice agent setup starts from £300 plus usage-based call pricing. Final cost depends on call volume, integrations, routing complexity, and reporting needs.

Can it handle outbound calls too?

Yes, AI voice agents can handle outbound calls for appointment reminders, follow-ups, and simple check-ins. We use outbound calling carefully so it supports customers instead of annoying them.

Related services

Useful services to connect with AI Voice Agents

  • 02 —

    AI Chatbots

    A 24/7 assistant on your website that answers questions, qualifies leads, and books appointments while you sleep.

    • Website chat
    • WhatsApp
    • Custom trained
  • 07 —

    Automation

    Connect your tools so leads stop falling through the cracks. Forms, calendars, CRM, and ads all talking to each other.

    • Zapier
    • GHL
    • Workflows
  • 08 —

    CRM Setup & Management

    Get a CRM that actually works for your business. We set up, customise, and manage your customer relationship system so nothing falls through the cracks.

    • GoHighLevel
    • Pipelines
    • Reporting

Ready to get started?

Tell us what you need and we will send a clear next step.